Thank you for shopping with us at www.hayparker.com. For any concerns please contact us via email: firstname.lastname@example.org or via phone at 770.334.3920 for immediate help.
Customer service and quality of product is very important to us. We inspect all items prior to shipping. We pride ourselves in the relationship we build with our clients. Please contact us with any questions you may have, either that be prior to an order you are wanting to place or after you receive your purchase. We are available in-store via phone Monday-Saturday 10:00AM-6:00PM Eastern Standard Time. If you do not reach us via phone please email or contact us via social media messenger. We are happy to answer any and all questions.
If you received damaged or defective products in your shipment, please let us know within 48 hours of your delivery so that we may exchange or return your product. If you decide that the purchased item is not right for you- not the right size or color? We are here to help you as well. Returns made 5 business days after delivery are accepted for full refund*. Returns made 7 business days after delivery are accepted for online credit*.
*Please see information below to make sure your return qualifies:
Apparel must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
*Does not show signs of wear, damage or offended smells (cigarettes, etc) in any way
*Within 7 business days of the delivery date
*All merchandise must be returned unworn, unwashed and with original tags attached. If you return items with make-up stains, the item(s) will not be accepted as a return and the item(s) will be sent back to you at your expense.
Items we currently DO NOT accept returns/exchanges (In-store & online):
*SALE/CLEARANCE Items, JEWELRY, Scarves, Hats, Purses, Under Garments (Socks, Bralettes, Camis & Slips) and Gift Certificates
*All sales on SALE/CLEARANCE items are FINAL
*Makeup stained items
*Special ordered or custom items
If the item you are returning is NOT damaged or defective and you are returning for other reasons, then you are responsible for the shipping expense of returning it. The original shipping cost is NOT refundable.
If the item IS damaged or defective we will send the replacement/exchange with free shipping. If you are returning a defective or damaged item for a full refund your original shipping cost will be refunded as well.
If an item is received damaged or is defective, please contact us within 48hours of receiving the product. We will take care of the shipping expense to return the item to us and we will correct the situation by replacing the product, issue a refund or issue a store credit. Just remember that if we no longer carry the item or if we are out of stock, we may not be able to offer the option of replacing the product.
In order to be eligible for a refund, you must contact us prior to shipping the item back.
Address to use for return shipping:
Hay Parker Boutique
103 W Main Street
Cartersville, GA 30120