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Return Policy

Thank you for shopping with us at www.hayparker.com. For any concerns please contact us via email: info@hayparker.com or via phone at 770.334.3920 for immediate help.

If you received damaged or defective products in your shipment, please let us know within 48 hours of your delivery (NO EXCEPTIONS) so that we may exchange or return your product. If you decide that the purchased item is not right for you- not the right size or color? We are here to help you as well. Returns made 5 business days after delivery are accepted for full refund*. Returns made 7 business days after delivery are accepted for online credit*.

*Please see information below to make sure your return qualifies:

You May Return:

Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

     *Does not show signs of wear, damage or offended smells (cigarettes, etc) in any way

     *Within 7 business days of the delivery date

     *All merchandise must be returned unworn, unwashed and with original tags attached. If you  return items with make up stains, they will not be accepted as a return and the item(s) will be sent back to you.

 

You May Not Return:

     *SALE Items, JEWELRY, Scarves, Hats, Purses and Gift Certificates

     *All sales on SALE items are FINAL

     *Makeup stained items

    *Special ordered or custom items

 

If the item you are returning is NOT damaged or defective and you are returning for other reasons, then you are responsible for the shipping expense of returning it. The original shipping cost is NOT refundable.

If the item IS damaged or defective we will send the replacement/exchange with free shipping. If you are returning a defective or damaged item for a full refund your original shipping cost will be refunded as well. 

 

If an item is received damaged or is defective, please contact us within 48hours of receiving the product. We will take care of the shipping expense to return the item to us and we will make the situation right by replacing the product, issuing a refund or store credit. Just remember that if we no longer carry the item or if we are out of stock, we may not be able to offer the option of replacing the product.

In order to be eligible for a refund, you must contact us prior to shipping the item back.

Address to use for return shipping:

Hay Parker Boutique

103 W Main Street

Cartersville, GA 30120

770.334.3920

info@hayparker.com