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Return Policy

Thank you for shopping with us at For any concerns please contact us via email: or via phone at 770.334.3920 for immediate help.


Customer service and quality of product is very important to us. We inspect all items prior to shipping. We pride ourselves in the relationship we build with our clients. Please contact us with any questions you may have, either that be prior to an order you are wanting to place or after you receive your purchase. We are available in-store via phone Monday-Saturday 10:00AM-6:00PM Eastern Standard Time. If you do not reach us via phone please email or contact us via social media messenger. We are happy to answer any and all questions. 


If you received damaged or defective products in your shipment, please let us know within 48 hours of your delivery  so that we may exchange or return your product. If you decide that the purchased item is not right for you- not the right size or color? We are here to help you as well. Returns made 5 business days after delivery are accepted for full refund*. Returns made 7 business days after delivery are accepted for online credit*.

*Please see information below to make sure your return qualifies:

Acceptable Returns:

Apparel must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

     *Does not show signs of wear, damage or offended smells (cigarettes, etc) in any way

     *Within 7 business days of the delivery date

     *All merchandise must be returned unworn, unwashed and with original tags attached. If you return items with make-up stains, the item(s) will not be accepted as a return and the item(s) will be sent back to you at your expense.


Items we currently DO NOT accept returns/exchanges (In-store & online):


     *JEWELRY, Candles, Home Items (decoration/glassware/etc), Shoes, Scarves, Hats, Purses, Under Garments (Socks, Bralettes, Camis & Slips) Magnolia Pearl and Gift Certificates

     *All sales on SALE/CLEARANCE items are FINAL

     *Makeup stained items

     *Magnolia Pearl

     *Special ordered or customized items


To preserve the life of your jewelry, please follow these few guidelines :
- Never use jewelry cleaner
- Protect the plating of your jewelry by removing it before swimming, showering, exercising, washing hands, & before applying any products that contain alcohol such as perfume, lotion or hair products.
- Never expose your jewelry to water or harsh detergents


If an item is received damaged or is defective, please contact us within 48hours of receiving the product. We will take care of the shipping expense to return the item to us and we will correct the situation by replacing the product, issue a refund or issue a store credit. Just remember that if we no longer carry the item or if we are out of stock, we may not be able to offer the option of replacing the product.


** Return/Exchange shipping costs are at the customer's expense // we recommend using a traceable carrier, as we are not responsible for any lost items being sent to us **
IMPORTANT : please note that if you don't advise us of the exchange prior to shipping back your merchandise, it may not qualify.


In order to be eligible for a refund, you must contact us prior to shipping the item back.

Address to use for return shipping:

Hay Parker Boutique

103 W Main Street

Cartersville, GA 30120